The key terms that apply when you travel with StaffordCABS, along with how we look after your data and use cookies on this website.
Stafford Cabs – Terms and Conditions of Service
Last updated: 17 December 2025
These Terms and Conditions (“Terms”) govern the provision of taxi and private hire services by Stafford Cabs (“we”, “us”, “our”) to customers (“you”, “the passenger”). By booking or using our services, you agree to be bound by these Terms.
Business Name: Stafford Cabs
Operating Area: Stafford and surrounding areas
Contact Details:
Phone: 01785 225588
Email: admin@staffordcabs.co.uk
Website: staffordcabs.co.uk
Address: Unit 3 - 15 St Albans House, St. Albans Road, Stafford, England, ST16 3DP
Stafford Cabs operates in accordance with UK private hire and taxi licensing laws and local authority regulations.
2.1 Bookings may be made via telephone, website, mobile app, or in person (where permitted).
2.2 A booking is only confirmed once accepted by Stafford Cabs.
2.3 We reserve the right to refuse or cancel any booking for operational, safety, or legal reasons.
3.1 Fares are calculated based on distance, time, and/or fixed pricing where agreed in advance.
3.2 All quoted fares are estimates unless stated as fixed.
3.3 Additional charges may apply for waiting time, tolls, parking fees or airport charges, and any cleaning
required due to passenger behaviour.
3.4 Payment methods accepted include cash, card, and other approved methods.
3.5 Payment is due immediately at the end of the journey unless otherwise agreed.
4.1 Customers may cancel a booking free of charge provided sufficient notice is given.
4.2 Late cancellations or failure to attend (“no‑shows”) may result in a cancellation fee.
4.3 Airport and long‑distance bookings may be subject to specific cancellation terms, which will be
communicated at booking.
5.1 Passengers must behave in a reasonable and lawful manner at all times.
5.2 Seat belts must be worn where legally required.
5.3 Stafford Cabs reserves the right to refuse service or terminate a journey if passenger behaviour is abusive,
aggressive, unsafe, or the passenger is suspected to be under the influence to a dangerous degree.
5.4 The passenger is responsible for any damage caused to the vehicle.
6.1 Child seats are only provided where pre‑booked and confirmed.
6.2 Children must be supervised by a responsible adult at all times.
6.3 Stafford Cabs does not provide unaccompanied transport for minors unless specifically agreed.
7.1 Luggage is carried at the passenger’s risk.
7.2 We reserve the right to refuse excessive or unsafe luggage.
7.3 Lost property found in vehicles will be retained for a reasonable period and may be collected by
contacting us.
8.1 While we aim to provide timely service, we are not liable for delays caused by traffic conditions, weather,
accidents, or road closures.
8.2 We do not guarantee arrival times.
9.1 Stafford Cabs accepts no liability for indirect or consequential losses.
9.2 Nothing in these Terms limits liability for death or personal injury caused by negligence.
9.3 Our liability is limited to the extent permitted under UK law.
10.1 Complaints should be submitted within 7 days of travel.
10.2 Please contact us via phone or email with full journey details.
11.1 We collect and process personal data in accordance with the UK GDPR and Data Protection Act 2018.
11.2 Personal information is used solely for providing our services and will not be shared unlawfully.
12.1 Stafford Cabs reserves the right to amend these Terms at any time.
12.2 Updated Terms will be published on our website or made available upon request.
These Terms are governed by and interpreted in accordance with the laws of England and Wales.
Privacy Policy – Stafford Cabs
Last updated: 17 December 2025
Stafford Cabs (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Business Name: Stafford Cabs
Operating Area: Stafford and surrounding areas
Contact Details:
Phone: 01785 225588
Email: admin@staffordcabs.co.uk
Website: staffordcabs.co.uk
Address: Unit 3 - 15 St Albans House, St. Albans Road, Stafford, England, ST16 3DP
For data protection matters, you may contact us using the details above.
We may collect the following personal data: name, phone number, email address, pickup and drop‑off locations, booking details (date, time, journey history), payment information (processed securely by third‑party providers), communications with us (calls, messages, emails), and CCTV or in‑vehicle camera footage (where applicable).
We collect data when you make a booking (phone, app, website), contact us for enquiries or complaints, use our services, or interact with our website or mobile app.
We use your personal data to provide taxi and private hire services, manage bookings and dispatch drivers, process payments, communicate with you regarding your journey, improve our services, handle complaints and lost property, and comply with legal and licensing obligations.
Under UK GDPR, we process personal data based on contractual necessity (to fulfil your booking), legal obligation (licensing, taxation, and regulatory requirements), legitimate interests (service improvement and fraud prevention), and consent where required (for example, marketing communications).
We may share your data with licensed drivers working with Stafford Cabs, payment processors and booking software providers, local authorities or law enforcement where legally required, and professional advisers such as accountants or legal advisors. We do not sell your personal data.
We retain personal data only for as long as necessary. Booking records may be kept for up to 6 years, financial records for as long as required by law, and CCTV footage is typically retained for 7–30 days unless required for an investigation.
You have the right to access your personal data, request correction of inaccurate data, request deletion of your data (where applicable), object to or restrict processing, request data portability, and withdraw consent at any time. To exercise these rights, contact us using the details above.
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse, alteration, or disclosure.
Our website may use cookies to improve user experience and functionality. You can control cookie preferences through your browser settings.
Some vehicles may be fitted with CCTV or audio recording for passenger and driver safety, crime prevention, and licensing compliance. Recordings are handled securely and accessed only when necessary.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk. We encourage you to contact us first so we can try to resolve any concerns.
We may update this Privacy Policy from time to time. Any changes will be published on our website or made available upon request.